Customer-Focused Receptionist & Dispatcher

SERVPRO of Coffee, Franklin, Warren Counties; Manchester (TN); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Training & development

Vision insurance

Competitive salary

Tuition assistance

Job summary

SERVPRO Team Ridner is seeking a dependable Receptionist / Dispatcher to join our office team. You will be the first contact for customers calling after water losses, fires or other emergencies, gathering information and guiding our team.

This role goes beyond answering phones; you will connect customers, office and production, keep jobs organized, dispatch, track leads, and maintain accurate records in our systems. Strong customer service and communication are essential.

Qualifications

• A high school diploma or GED is required.
• Previous receptionist or office experience preferred.
• Restoration, construction or insurance experience would be helpful but isn't required.

Responsibilities

• Answer incoming calls with a friendly, calm, and professional attitude
• Gather and accurately enter new customer and job information
• Receive and enter new leads and First Notice of Loss (FNOL) information
• Dispatch new jobs to the appropriate production team
• Track new leads and make sure customers receive a timely response
• Greet customers and visitors to our office
• Help coordinate daily production and on-call schedules
• Monitor jobs and communicate information between the office and production teams
• Help identify scheduling issues or jobs that may be getting delayed
• Maintain accurate information in our computer systems
• Assist the Office Manager and team with general administrative responsibilities

Skills

Customer service

Attention to detail

Organized

Computer systems

Clear communication

Team player

Education

High school diploma/GED

Job description

SERVPRO Team Ridner is seeking a dependable Receptionist / Dispatcher to join our office team. You will be the first contact for customers calling after water losses, fires or other emergencies, gathering information and guiding our team.

This role goes beyond answering phones; you will connect customers, office and production, keep jobs organized, dispatch, track leads, and maintain accurate records in our systems. Strong customer service and communication are essential.