Receptionist/Dispatcher

SERVPRO of Coffee, Franklin, Warren Counties; Manchester (TN); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Training & development

Vision insurance

Competitive salary

Tuition assistance

Job summary

SERVPRO Team Ridner is seeking a dependable Receptionist / Dispatcher to join our office team. You will be the first contact for customers calling after water losses, fires or other emergencies, gathering information and guiding our team.

This role goes beyond answering phones; you will connect customers, office and production, keep jobs organized, dispatch, track leads, and maintain accurate records in our systems. Strong customer service and communication are essential.

Qualifications

• A high school diploma or GED is required.
• Previous receptionist or office experience preferred.
• Restoration, construction or insurance experience would be helpful but isn't required.

Responsibilities

• Answer incoming calls with a friendly, calm, and professional attitude
• Gather and accurately enter new customer and job information
• Receive and enter new leads and First Notice of Loss (FNOL) information
• Dispatch new jobs to the appropriate production team
• Track new leads and make sure customers receive a timely response
• Greet customers and visitors to our office
• Help coordinate daily production and on-call schedules
• Monitor jobs and communicate information between the office and production teams
• Help identify scheduling issues or jobs that may be getting delayed
• Maintain accurate information in our computer systems
• Assist the Office Manager and team with general administrative responsibilities

Skills

Customer service

Attention to detail

Organized

Computer systems

Clear communication

Team player

Education

High school diploma/GED

Job description

Benefits:

• Health insurance
• Paid time off
• Training & development
• Vision insurance
• Competitive salary
• Tuition assistance

About the Position

SERVPRO Team Ridner is looking for a dependable, organized, and customer-focused Receptionist / Dispatcher to join our office team.

When someone calls us after a water loss, fire, or other property emergency, you may be the first person they speak with. We need someone who can make that customer feel heard, gather accurate information, and help get our team moving in the right direction.

This position is more than answering phones. You'll help connect our customers, office, and production teams and play an important part in keeping jobs organized and moving forward.

What You'll Do

• Answer incoming calls with a friendly, calm, and professional attitude
• Gather and accurately enter new customer and job information
• Receive and enter new leads and First Notice of Loss (FNOL) information
• Dispatch new jobs to the appropriate production team
• Track new leads and make sure customers receive a timely response
• Greet customers and visitors to our office
• Help coordinate daily production and on-call schedules
• Monitor jobs and communicate information between the office and production teams
• Help identify scheduling issues or jobs that may be getting delayed
• Maintain accurate information in our computer systems
• Assist the Office Manager and team with general administrative responsibilities

These responsibilities closely reflect the franchise position description, including FNOL entry, customer service, dispatching, WIP awareness, production/on-call coordination, and job logistics.

Who We’re Looking For

You don't have to know the restoration industry when you walk through the door. We can teach you restoration.

We're looking for someone who:

• Is dependable and consistently shows up ready to work
• Is organized and pays attention to details
• Can learn computer systems and processes quickly
• Communicates clearly
• Is comfortable talking with customers who may be having a stressful day
• Can stay calm when several things are happening at once
• Follows through instead of assuming someone else handled it
• Is comfortable asking questions when they don't know something
• Takes pride in getting information right
• Works well as part of a team

A high school diploma/GED is required, and previous receptionist or office experience is preferred. Restoration, construction, or insurance experience would be helpful but isn't required. The franchise description also specifically calls for strong customer service, administrative, communication, and digital-tool skills.

What Success Looks Like

You'll know you're succeeding when:

Customers feel taken care of. Even on a stressful day, they feel like they've reached someone who cares and knows what to do next.

Information is accurate. Our production team gets the information they need without having to chase it down.

Nothing falls through the cracks. Calls, leads, schedules, and follow-ups are handled consistently.

You communicate. When something doesn't look right, you speak up instead of hoping someone else catches it.

The team can count on you. You become a reliable part of what keeps Team Ridner running.

Who We Are

At SERVPRO Team Ridner, we help people through some of the most stressful situations they'll experience in their homes and businesses.

Our core values are:

Reliability Excellence Compassion Integrity Empowerment

We believe someone's worst day deserves our best work—and that starts with the first phone call.

If you're organized, dependable, comfortable with technology, and want to become an important part of a growing local team, we'd like to meet you.