Customer-Focused Dispatcher & Office Coordinator

SERVPRO - Cheshire County; Walpole (NH); On-site; USD 32,000 - 42,000; Full time

Job summary

SERVPRO - Cheshire County is seeking a full-time Receptionist-Dispatcher to manage customer calls, scheduling, and job referrals. You will dispatch leads to the right teams, monitor WIP, and support office operations with a focus on a professional, welcoming customer experience.

Responsibilities include entering referrals, maintaining accurate records, coordinating with production and on-call schedules, and ensuring timely communication with customers.

Qualifications

• High school diploma/GED is required.
• Previous receptionist/office experience preferred.
• Exceptional customer service skills, strong administrative abilities, and excellent verbal and written communication skills required.
• Proficiency in using various digital tools and technologies to complete job tasks efficiently.
• Experience in the restoration, construction, or insurance industry is a plus.

Responsibilities

• Promptly receive and enter lead calls and job referrals into the system, ensuring accuracy and completeness.
• Provide exceptional customer service by addressing inquiries, resolving issues, and maintaining a friendly and professional demeanor when interacting with customers.
• Handle general phone calls and greet visitors to the office, ensuring a positive and welcoming experience.
• Efficiently dispatch and track lead calls and job referrals to appropriate operational teams, ensuring timely response and resolution.
• Regularly review and analyze the Work in Progress (WIP) board to identify trends, bottlenecks, or areas for improvement in the dispatching process.
• Collaborate with teams to coordinate the production schedule and on-call schedule, ensuring efficient resource allocation and timely job completion.
• Monitor the logistical aspects of job referrals to ensure that they progress smoothly and meet customer expectations.
• Perform other job-related duties as assigned.

Skills

Customer service

Administrative skills

Verbal communication

Written communication

Education

High school diploma/GED

Job description

SERVPRO - Cheshire County is seeking a full-time Receptionist-Dispatcher to manage customer calls, scheduling, and job referrals. You will dispatch leads to the right teams, monitor WIP, and support office operations with a focus on a professional, welcoming customer experience.

Responsibilities include entering referrals, maintaining accurate records, coordinating with production and on-call schedules, and ensuring timely communication with customers.