Customer-Focused Mortgage Loan Processor

NVR, Inc.; Baltimore (MD); On-site; USD 55,000 - 65,000; Full time

Job summary

NVR, Inc. is seeking a customer-focused Loan Processor for its NVR Mortgage offices. You will work directly with homebuyers from Ryan Homes, NVHomes and Heartland Homes, coordinating with sales and underwriting to ensure a smooth loan experience.

This on-site position emphasizes timely processing, accurate file setup, and clear communication with borrowers and staff to support families in purchasing quality homes.

Qualifications

• Excellent customer service and strong oral and written communication skills.
• Strong organization skills, attention to detail, and ability to multi-task.
• At least 2 years of experience processing loans, preferred.
• Working knowledge of real estate documentation, underwriting policies, compliance, and procedures, preferred.

Responsibilities

• Positively impact the customer experience, while maintaining frequent communication and providing exceptional customer service to homebuyers.
• Maintain ongoing communication with NVR Mortgage and Homebuilding staff throughout the entire loan process.
• Manage multiple loan files, collect and record customer information, and ensure timely processing of mortgages.
• Set up loan files, order all exhibits (i.e., VOE's, VOD's credit report, etc.), and follow up on submitted and pending loans.
• Coordinate closing paperwork, ensure accuracy and completeness of loan files prior to passing to the closing department.

Skills

Customer service

Communication

Organization

Attention to detail

Multi-tasking

Loan processing

Job description

NVR, Inc. is seeking a customer-focused Loan Processor for its NVR Mortgage offices. You will work directly with homebuyers from Ryan Homes, NVHomes and Heartland Homes, coordinating with sales and underwriting to ensure a smooth loan experience.

This on-site position emphasizes timely processing, accurate file setup, and clear communication with borrowers and staff to support families in purchasing quality homes.