Customer-Focused Logistics Operations Support

Maersk Line Limited

Charlotte, Northern (NC, KY)

Hybrid

USD 36,000 - 39,000

Full time

9 days ago

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Benefits offered by this job

Medical

Dental

Vision

401k + Company Match

Employee Assistance Program

Paid Time Off

Flexible Work Schedules

Job summary

Maersk Warehousing and Distribution USA LLC in Charlotte, NC, is seeking an Operations Support to handle incoming calls, respond to customer inquiries, and update shipment statuses. You will monitor emails, perform data entry, support Pilot stations and cartage agents, and follow published procedures for NCS accounts.

The role offers 8:00AM-5:00PM, Monday-Friday, with competitive benefits and a collaborative team environment.

Qualifications

Excellent oral and written communication and problem-solving skills.
Technological aptitude using the internet and online tools.
Ability to multitask.
Excellent organizational skills with emphasis on detail.

Responsibilities

Answer incoming calls and provide excellent customer service to all callers
Monitor and respond to customer inquiries received through email
Make outgoing calls to follow-up on shipment status, resolve issues, and update customers
Track, trace, enter, and update shipments
Data Entry
Assist and support Pilot stations and cartage agents
Master outside customer applications
Follow published procedures and work instructions for NCS accounts and bring modifications to management’s attention
Perform other duties as assigned