Global Operations Support

APM Terminals Gothenburg; Charlotte (NC); On-site; USD 36,000 - 39,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k + Company Match

Employee Assistance Program

Paid Time Off

Flexible Work Schedules

Job summary

Maersk Warehousing and Distribution USA LLC in Charlotte is seeking an Operations Support to handle incoming calls, assist customers, and track shipments while delivering excellent service.

The role emphasizes data entry, handling inquiries by phone and email, and coordinating with pilots and carriers. Hours are 8:00 AM to 5:00 PM, Monday through Friday. Pay ranges from $26 to $28 per hour, with benefits including medical, dental, vision, and 401(k) match.

Qualifications

• Excellent oral and written communication and problem-solving skills.
• Technological aptitude using the internet and online tools.
• Ability to multitask with strong organizational detail.
• Data entry and customer service focus.

Responsibilities

• Answer incoming calls and provide excellent customer service.
• Monitor and respond to customer inquiries received via email.
• Make outbound calls to follow up on shipment status and resolve issues.
• Track, trace, enter, and update shipments.
• Assist pilots stations and cartage agents; data entry.
• Follow procedures for NCS accounts and report changes.

Skills

Communication

Tech aptitude

Multitasking

Organization

Job description

As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us! If you are seeking to be a part of a family, this is the place for you! #INDEED *** Maersk Warehousing and Distribution USA LLC handles end-to-end warehousing and distribution logistics needs utilizing our strategic network of storage facilities. Our facilities are capable of receiving, storing, processing and dispatching cargo, so we can build flexibility and resilience into the supply chain process.Our integrated solutions allow us to be prepared for supply chain risks, so we can plan distribution to better achieve lead time and goals despite unexpected conditions. Our extensive experience, connections, and deep expertise across different sectors, industries, and transportation modes, means we can be counted on for process excellence that will save time and money. Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking.

We are seeking an Operations Support for our Charlotte facility

Hours: 8:00AM-5:00PM Monday-Friday

JOB SUMMARY

The Operations Support is responsible for answering incoming calls and providing excellent customer service. They monitor and respond to customer inquiries. They track, trace, enter, and update shipments.

Essential Functions

• Answer incoming calls and provide excellent customer service to all callers
• Monitor and respond to customer inquiries received through email
• Make outgoing calls to follow-up on shipment status, resolve issues, and update customers
• Track, trace, enter, and update shipments
• Data Entry
• Assist and support Pilot stations and cartage agents
• Master outside customer applications
• Follow published procedures and work instructions for NCS accounts and bring modifications to management’s attention
• Perform other duties as assigned

SKILLS/COMPETENCIES

• Excellent oral and written communication and problem-solving skills
• Technological aptitude using the internet and online tools
• Ability to multitask
• Excellent organizational skills with emphasis on detail

Company Benefits

• Medical
• Dental
• Vision
• 401k + Company Match
• Employee Assistance Program
• Paid Time Off
• Flexible Work Schedules (when possible)
• And more!

Pay Range

$26-$28 per hour *The above-stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.

Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process.

If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [e-mail].

A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 100,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world. For more information click here. All the way.