Logistics Operations Support Specialist

APM Terminals; Oak Creek (WI); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k + Company Match

Employee Assistance Program

Paid Time Off

Flexible Work Schedules

Job summary

Maersk Warehousing and Distribution USA LLC is seeking an Operations Support to handle incoming calls, monitor shipments, and provide outstanding customer service. You will track, trace, enter and update shipments, perform real-time audits, and communicate delivery issues with internal and external teams.

The role offers pay $22.00-$24.00 per hour, Monday to Friday, 1:00pm - 9:30pm, with benefits including medical, dental, vision, 401k with company match, PTO, and flexible schedules.

Qualifications

• Excellent oral and written communication.
• Strong problem-solving abilities.
• Comfort with using internet and online tools for tasks.
• Ability to multitask across multiple shipments and inquiries.
• Attention to detail and strong organizational skills.

Responsibilities

• Answering incoming calls and providing excellent customer service.
• Monitor and respond to customer inquiries.
• Track, trace, enter, and update shipments.
• Real time audits of stop data input by delivery teams and reporting exceptions.
• Monitor progress of delivery teams and communicate potential issues with time windows.
• Receive inbound calls from delivery teams reporting issues.
• Communicate all potential delivery issues to internal and external customers.
• Print, organize, and process paperwork associated with the delivery process.
• Use additional resources to resolve issues that may prevent delivery.
• Resolve issues with delivery teams, external customers, and internal customers.
• Communicate in real time essential details regarding an issue via phone, text, and email.
• Create a positive, professional, and friendly environment.
• Communicate with Vendor Owners and contracted workers regarding KPIs.

Skills

Communication skills

Problem-solving

Technology aptitude

Multitasking

Organizational skills

Job description

Maersk Warehousing and Distribution USA LLC is seeking an Operations Support to handle incoming calls, monitor shipments, and provide outstanding customer service. You will track, trace, enter and update shipments, perform real-time audits, and communicate delivery issues with internal and external teams.

The role offers pay $22.00-$24.00 per hour, Monday to Friday, 1:00pm - 9:30pm, with benefits including medical, dental, vision, 401k with company match, PTO, and flexible schedules.