Operations Support: Shipments & Customer Service (Flexible Hours)

A.P. Moller - Maersk; Town of Charlotte (NY); On-site; USD 36,000 - 39,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k + Company Match

Employee Assistance Program

Paid Time Off

Flexible Work Schedules

Job summary

Maersk Warehousing and Distribution USA LLC seeks an Operations Support for our Charlotte facility to ensure smooth handling of shipments and proactive customer service. The role requires answering calls, tracking shipments, and updating customers while coordinating with pilots and cartage agents in a fast-paced environment from 8:00 AM to 5:00 PM, Monday–Friday.

The position emphasizes accurate data entry, strong communication, and teamwork.

Qualifications

• Excellent oral and written communication and problem-solving skills.
• Technological aptitude using the internet and online tools.
• Ability to multitask.
• Excellent organizational skills with emphasis on detail.

Responsibilities

• Answer incoming calls and provide excellent customer service to all callers.
• Monitor and respond to customer inquiries received through email.
• Make outgoing calls to follow-up on shipment status, resolve issues, and update customers.
• Track, trace, enter, and update shipments.
• Data Entry.
• Assist and support Pilot stations and cartage agents.
• Master outside customer applications.
• Follow published procedures and work instructions for NCS accounts and bring modifications to management’s attention.
• Perform other duties as assigned.

Skills

Excellent communication

Problem solving

Technical aptitude

Multitasking

Attention to detail

Job description

Maersk Warehousing and Distribution USA LLC seeks an Operations Support for our Charlotte facility to ensure smooth handling of shipments and proactive customer service. The role requires answering calls, tracking shipments, and updating customers while coordinating with pilots and cartage agents in a fast-paced environment from 8:00 AM to 5:00 PM, Monday–Friday.

The position emphasizes accurate data entry, strong communication, and teamwork.