Global Logistics Support Specialist

APM Terminals Gothenburg; Charlotte (NC); On-site; USD 36,000 - 39,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k + Company Match

Employee Assistance Program

Paid Time Off

Flexible Work Schedules

Job summary

Maersk Warehousing and Distribution USA LLC in Charlotte is seeking an Operations Support to handle incoming calls, assist customers, and track shipments while delivering excellent service.

The role emphasizes data entry, handling inquiries by phone and email, and coordinating with pilots and carriers. Hours are 8:00 AM to 5:00 PM, Monday through Friday. Pay ranges from $26 to $28 per hour, with benefits including medical, dental, vision, and 401(k) match.

Qualifications

• Excellent oral and written communication and problem-solving skills.
• Technological aptitude using the internet and online tools.
• Ability to multitask with strong organizational detail.
• Data entry and customer service focus.

Responsibilities

• Answer incoming calls and provide excellent customer service.
• Monitor and respond to customer inquiries received via email.
• Make outbound calls to follow up on shipment status and resolve issues.
• Track, trace, enter, and update shipments.
• Assist pilots stations and cartage agents; data entry.
• Follow procedures for NCS accounts and report changes.

Skills

Communication

Tech aptitude

Multitasking

Organization

Job description

Maersk Warehousing and Distribution USA LLC in Charlotte is seeking an Operations Support to handle incoming calls, assist customers, and track shipments while delivering excellent service.

The role emphasizes data entry, handling inquiries by phone and email, and coordinating with pilots and carriers. Hours are 8:00 AM to 5:00 PM, Monday through Friday. Pay ranges from $26 to $28 per hour, with benefits including medical, dental, vision, and 401(k) match.