Customer-Focused Implementation Lead

Nrc-Health; Lincoln (NE); On-site; USD 60,000 - 81,000; Full time

Benefits offered by this job

Volunteer time off

Unlimited vacation

Parental leave (up to 12 weeks)

Wellness program

Comprehensive insurance

Job summary

NRC Health in Lincoln, Nebraska seeks an Implementation Specialist to guide new and existing clients through technical onboarding, testing, integration, and scaling of our solutions. You will manage multiple projects, document progress with customers, and collaborate across teams.

The role emphasizes customer focus, attention to detail, and eagerness to learn all aspects of our offerings. Bachelor’s degree or 4 years in lieu, 1–3 years in a customer-facing role, and proficiency with Microsoft

Qualifications

• Bachelor’s degree or 4 years equivalent experience.
• Proficiency with Microsoft Suite (Excel, Word, PowerPoint, Outlook).
• 1-3 years’ experience in a customer-facing role.

Responsibilities

• Lead new or existing clients through the technical implementation process and ensure successful configuration.
• Manage multiple projects and timelines, including survey administration and data collection.
• Document and communicate project status, data, configuration, and issues with customers.

Skills

Microsoft Office

Education

Bachelor’s Degree or 4 years equivalent experience

Job description

NRC Health in Lincoln, Nebraska seeks an Implementation Specialist to guide new and existing clients through technical onboarding, testing, integration, and scaling of our solutions. You will manage multiple projects, document progress with customers, and collaborate across teams.

The role emphasizes customer focus, attention to detail, and eagerness to learn all aspects of our offerings. Bachelor’s degree or 4 years in lieu, 1–3 years in a customer-facing role, and proficiency with Microsoft