Remote Client-Facing Implementation Specialist

NRC Health; Lincoln (NE); On-site; USD 60,000 - 81,000; Full time

Job summary

NRC Health in Lincoln, NE is seeking an Implementation Specialist to guide clients through the technical onboarding of our survey and data solutions. You will manage multiple projects, coordinate timelines, and ensure successful configuration after sale or upsell, while keeping customers informed of status and issues.

The ideal candidate has a Bachelor's degree or 4 years of related experience, 1–3 years in a customer-facing role, and proficiency with Microsoft Office.

Qualifications

• Bachelor's Degree or 4 years equivalent experience.
• 1-3 years' experience in a customer-facing role.
• Proficiency with Microsoft Suite (Excel, Word, PowerPoint, Outlook).

Responsibilities

• Lead new or existing clients through the technical implementation process.
• Manage multiple projects and timelines.
• Document and communicate project status, data, configuration, and issues with customers.
• Ensure successful and timely configuration after sale or upsell.

Skills

Customer-facing experience

Self-starter with ownership

Data analysis and problem solving

Education

Bachelor's Degree or 4 years equivalent experience

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

NRC Health in Lincoln, NE is seeking an Implementation Specialist to guide clients through the technical onboarding of our survey and data solutions. You will manage multiple projects, coordinate timelines, and ensure successful configuration after sale or upsell, while keeping customers informed of status and issues.

The ideal candidate has a Bachelor's degree or 4 years of related experience, 1–3 years in a customer-facing role, and proficiency with Microsoft Office.