Healthcare Customer Success Partner

NRC Health; Lincoln (NE); On-site; USD 70,000 - 120,000; Full time

Benefits offered by this job

Generous compensation & benefits

Job summary

NRC Health in Lincoln, Nebraska, seeks a Customer Success Manager who partners with healthcare organizations to understand how patients experience care. You will build relationships that promote portfolio development, retention and loyalty, and translate data into actionable insights for customers.

A Bachelor's degree is required, up to 30% travel is expected, and strong communication, presentation, and CRM skills are essential.

Qualifications

• Bachelor's Degree Required
• Healthcare experience a plus
• The ability to travel up to 30%.
• Excellent verbal, written and interpersonal communication skills with a demonstrated interest in and aptitude for customer service and sales
• Effective presentation and facilitation skills
• Microsoft Suite (including Word, Excel, and Outlook) required; experience with a CRM system preferred
• High learning agility and ability to think critically
• Strong organizational skills, as well as the ability to prioritize, strong attention to detail, accuracy and follow-through
• A valid driver's license is required

Responsibilities

• Build relationships with healthcare organizations to promote portfolio development, expansion, retention and loyalty.
• Strategize with Growth Team members to devise and facilitate customer success plans.
• Collaborate with multiple decision-makers and develop a thorough understanding of NRC Health's solutions.

Skills

Verbal communication

Written communication

Interpersonal skills

CRM experience

Presentation skills

Time management

Education

Bachelor's Degree

Tools

MS Office (Word, Excel, Outlook)

CRM system

Job description

NRC Health in Lincoln, Nebraska, seeks a Customer Success Manager who partners with healthcare organizations to understand how patients experience care. You will build relationships that promote portfolio development, retention and loyalty, and translate data into actionable insights for customers.

A Bachelor's degree is required, up to 30% travel is expected, and strong communication, presentation, and CRM skills are essential.