Healthcare Implementation Customer Experience Lead

Nanosonics; United States; On-site; USD 91,000 - 137,000; Full time

Benefits offered by this job

Annual bonus (STI)

Job summary

Nanosonics is seeking a Customer Experience Manager – CORIS, North America to lead end-to-end customer implementations from purchase to go-live and ongoing adoption. You will coordinate internal teams—Account Managers, Clinical Applications, Service, Connectivity, and Operations—to ensure readiness and a smooth deployment.

The role emphasizes building repeatable processes, documenting milestones, and managing customer expectations to deliver a best-in-class experience across North America.

Qualifications

• Bachelor-level education in a relevant field.
• 5+ years of healthcare implementation, customer experience, or project management experience.
• Experience coordinating across clinical, technical and operational stakeholders in hospital or healthcare settings.
• PM certification (PMP) preferred.

Responsibilities

• Serve as central project manager from sale through go-live and post-implementation support.
• Define milestones, responsibilities, and communications for a consistent customer experience.
• Coordinate site readiness, installation, training, and workflow integration for a successful go-live.
• Develop scalable implementation playbooks, plans, and handoff standards for repeatable CORIS deployments.
• Maintain Salesforce records and provide progress, risk, and readiness reporting.

Skills

Project management

Stakeholder coordination

Customer communication

Salesforce CRM

Education

Bachelor's degree in Business, Healthcare Admin, Life Sciences, or related

Tools

Salesforce

Microsoft Office

PM tools

Job description

Nanosonics is seeking a Customer Experience Manager – CORIS, North America to lead end-to-end customer implementations from purchase to go-live and ongoing adoption. You will coordinate internal teams—Account Managers, Clinical Applications, Service, Connectivity, and Operations—to ensure readiness and a smooth deployment.

The role emphasizes building repeatable processes, documenting milestones, and managing customer expectations to deliver a best-in-class experience across North America.