Client Onboarding & Success Lead

NelNET; Lincoln (NE); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

HSA/FSA

401K

Job summary

Nelnet is seeking a Client Success Specialist to manage end-to-end onboarding, implement workflows, and ensure ongoing client adoption. You will coordinate training and resources, liaise with internal teams, and monitor usage to boost long-term success.

Ideal candidates have 2+ years in client-facing roles, experience with SaaS systems, and strong collaboration skills. This is an on-site role in Lincoln, NE with comprehensive benefits.

Qualifications

• Bachelor’s degree in Business, Education, Technology, Communications, or related field; or equivalent experience.
• 2+ years in client success, implementation, system onboarding, or client-facing technical roles.
• Experience configuring systems, delivering training, and supporting workflow development.

Responsibilities

• Lead onboarding from kickoff to go-live with workflow configuration and deliverable management.
• Conduct product demos, discovery sessions, and client education to support adoption.
• Deliver customized administrator and end-user training and maintain training resources.

Skills

Client engagement

Influence

Process optimization

Cross-functional collaboration

Agility & problem-solving

Education

Bachelor’s degree or higher

Tools

CRM systems

Job description

Nelnet is seeking a Client Success Specialist to manage end-to-end onboarding, implement workflows, and ensure ongoing client adoption. You will coordinate training and resources, liaise with internal teams, and monitor usage to boost long-term success.

Ideal candidates have 2+ years in client-facing roles, experience with SaaS systems, and strong collaboration skills. This is an on-site role in Lincoln, NE with comprehensive benefits.