Implementation Specialist

Jobvite, Inc.; Lincoln (NE); On-site; USD 60,000 - 81,000; Full time

Benefits offered by this job

Volunteer time off

Unlimited vacation

Parental leave (up to 12 weeks)

Wellness program

Comprehensive insurance

Job summary

NRC Health in Lincoln, Nebraska seeks an Implementation Specialist to guide new and existing clients through technical onboarding, testing, integration, and scaling of our solutions. You will manage multiple projects, document progress with customers, and collaborate across teams.

The role emphasizes customer focus, attention to detail, and eagerness to learn all aspects of our offerings. Bachelor’s degree or 4 years in lieu, 1–3 years in a customer-facing role, and proficiency with Microsoft

Qualifications

• Bachelor’s degree or 4 years equivalent experience.
• Proficiency with Microsoft Suite (Excel, Word, PowerPoint, Outlook).
• 1-3 years’ experience in a customer-facing role.

Responsibilities

• Lead new or existing clients through the technical implementation process and ensure successful configuration.
• Manage multiple projects and timelines, including survey administration and data collection.
• Document and communicate project status, data, configuration, and issues with customers.

Skills

Microsoft Office

Education

Bachelor’s Degree or 4 years equivalent experience

Job description

At NRC Health, we promise to help our customers bring Human Understanding to healthcare for their patients and communities. Our associates are at the heart of delivering that promise, so we promise that same Human Understanding to each other. Come where culture is everything.

Our associates. . .

Have Purpose – we do work that matters for our partners, the community, and the healthcare industry.

Innovate with us to move healthcare forward.

Give back to the community with paid volunteer time off.

Think Boldly – we have big ideas and are empowered to “think like an owner.”

Fit your role and do what you love.

Grow and develop along a career path designed by you.

Feel Connected – our favorite thing about our workday is each other.

Support one another – no one says, “That’s not my job.”

Celebrate with each other at bee r:30, virtual events, and company gatherings.

Be Understood – we are each unique and want to live our best lives at work and home.

Let life happen with My Time Off, a form of unlimited vacation, and up to 12 weeks paid for parental and emergency leave.

Live healthy with complimentary lifestyle and financial coaches, a wellness program, and a comprehensive insurance plan.

Who we want

• When others describe you, do they say you have a self-starter attitude with a high level of detail and a strong sense of ownership and dedication?
• Do you have a proactive mindset and the ability to work independently?
• Are you comfortable working with analyzing and discussing data?
• Do you like to build relationships with people, as well as help problem solve and think critically for both basic and advanced issues?
• Can you multi-task, take initiative, and work collaboratively in a fast-paced environment characterized by multiple deadlines, changing priorities, and client demands?
• Do you work well under pressure and are able to meet tight deadlines consistently in a team-centered environment?
• In the midst of change, is it easy for you to maintain a positive, “can do” attitude?

What you will do

As an Implementation Specialist, you will ensure an exceptional customer experience by leading new or existing clients through the technical implementation process and helping users understand, test, integrate, and scale our solutions. You will be managing multiple projects and timelines. You will be working with all aspects of survey administration and data collection throughout the implementation process and will work with internal and external customers to ensure successful and timely configuration after the point of new sale or existing c customer up-sell. Additionally, you will be responsible for documenting and communicating project status, data, configuration, and logistical issues with customers. The ideal candidate will be a highly motivated associate that is customer-centered, detail-oriented, and eager to learn all aspects of our offering s.

What you need

• Bachelor’s Degree or 4 years equivalent experience
• Proficiency with Microsoft Suite (Excel, Word, PowerPoint, Outlook)
• 1-3 years’ experience in a customer-facing role

Would be nice

• HTML and/or JavaScript is a plus
• SEO and Google Analytics experience is a plus
• SQL experience is a plus
• Healthcare experience is a plus

Compensation

In the spirit of pay transparency, we are excited to share the base salary range for this position is $60,000 - $81,000, exclusive of fringe benefits or potential bonuses. If you are hired at NRC Health, your final base salary compensation will be determined based on factors such as skills, education, and/or experience. In addition to those factors – we believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is the full base salary range for the role. Hiring at the maximum of the range would not be typical in order to allow for future and continued salary growth. We also offer a generous compensation and benefits package. For more information on specific benefits, please refer to our Careers Page.

While this position may allow for a work from home environment, candidates must live in the Lincoln, Nebraska and surrounding areas.

In general, NRC Health’s positions are closed within 45 days. However, factors such as candidate flow and business necessity may require NRC Health to shorten or extend the application window. We encourage our prospective candidates to submit their application expediently so as not to miss out on our opportunities.

Diversity, Equity, Inclusion & Belonging

At NRC Health, Diversity, Equity, Inclusion & Belonging are essential to our mission as a company devoted to greater Human Understanding. For information about our efforts in this area, please refer to our Equal Employment Opportunity policy.

Have Purpose. Think Boldly. Feel Connected. Be Understood