Customer-Focused Heavy-Duty Service Advisor — Training & Growth

ALLEGHENY TRUCKS, INC.; Altoona (PA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Base pay + competitive commission plan

401(k) with aggressive company match

Health Insurance with Dental and Vision available

Company paid Life Insurance and Short term Disability

Paid vacation and holidays

Paid uniforms

Job summary

A family-owned heavy duty truck dealership in Altoona, PA, is seeking an experienced Service Advisor. In this role, you will greet customers, schedule appointments, and provide quotes while advocating for customer needs. Strong communication and organizational skills are essential, and in-house training is provided for the right candidate. The position offers a competitive pay plan and various benefits, including health insurance and retirement options.

Qualifications

• Be a problem solver and earn customer trust through empathy, patience, and strong listening skills.
• Propose solutions through informed decisions to ensure a successful outcome.
• Strong organizational skills and ability to multitask.

Responsibilities

• Greet customers, schedule appointments, create repair orders, and provide quotes.
• Explain technical findings to customers to obtain approval of repairs.
• Work with all departments in the dealership to ensure a smooth repair process.

Skills

Problem-solving

Strong communication

Organizational skills

Multitasking

Job description

A family-owned heavy duty truck dealership in Altoona, PA, is seeking an experienced Service Advisor. In this role, you will greet customers, schedule appointments, and provide quotes while advocating for customer needs. Strong communication and organizational skills are essential, and in-house training is provided for the right candidate. The position offers a competitive pay plan and various benefits, including health insurance and retirement options.