Service Advisor

ALLEGHENY TRUCKS, INC.; Altoona (PA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Base pay + competitive commission plan

401(k) with aggressive company match

Health Insurance with Dental and Vision available

Company paid Life Insurance and Short term Disability

Paid vacation and holidays

Paid uniforms

Job summary

A family-owned heavy duty truck dealership in Altoona, PA, is seeking an experienced Service Advisor. In this role, you will greet customers, schedule appointments, and provide quotes while advocating for customer needs. Strong communication and organizational skills are essential, and in-house training is provided for the right candidate. The position offers a competitive pay plan and various benefits, including health insurance and retirement options.

Qualifications

• Be a problem solver and earn customer trust through empathy, patience, and strong listening skills.
• Propose solutions through informed decisions to ensure a successful outcome.
• Strong organizational skills and ability to multitask.

Responsibilities

• Greet customers, schedule appointments, create repair orders, and provide quotes.
• Explain technical findings to customers to obtain approval of repairs.
• Work with all departments in the dealership to ensure a smooth repair process.

Skills

Problem-solving

Strong communication

Organizational skills

Multitasking

Job description

We are currently seeking an experienced Service Advisor to join our team!

Allegheny Trucks, Inc. is a family owned and operated Heavy Duty Truck Dealership founded in 1978 by Larry M. Hale. We offer new and used International Truck sales, Idealease Truck leasing and rentals, parts and tire departments and a service department that is open 7 days a week. We specialize in heavy duty truck towing and roadside assistance 24/7. We know trucks and we promise to serve our customers better than anybody else!

Apply today to learn more about this exciting career opportunity!

Benefits

• Base pay + competitive commission plan
• 401(k) with aggressive company match
• Health Insurance with Dental and Vision available
• Company paid Life Insurance and Short term Disability
• Long Term Disability available (employee paid)
• Paid vacation and holidays
• Paid uniformsGreat work environment

Responsibilities

• Greet customers, schedule appointments, create repair orders, and provide customer with quotes and invoices
• Customer advocate, explain technical findings to customer to obtain approval of repairs and status updates
• Strong communication skills are a MUST
• Work with all departments in the dealership to ensure a smooth repair process

Qualifications

• Be a problem solver, earn customer trust through empathy, patience and strong listening skills
• Propose solutions through informed decisions to ensure a successful outcome
• Strong organizational skills and ability to multitask

Training

• We provide in house, on the job training for the right person
• Candidate will need to complete International online and in person training, travel required
• Ongoing training will be essential for success in this position

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status or disability status.

Altoona, PA