Customer-Focused Fulfillment Specialist

The Gund Company; United States; Remote; USD 65,000 - 68,000; Full time

Benefits offered by this job

PTO and Holidays

Company benefits package

401(k) with employer match

Profit sharing

Ongoing training

Job summary

The Gund Company, a leader in engineered material solutions, seeks a CSR - Order Fulfillment Specialist to manage the customer order process from quoting through delivery and ensure exceptional customer experience. You will collaborate with Engineering, Quality, Production, Sales, and Management to provide solutions and timely deliveries.

Ideal candidates bring 3+ years in a similar role, strong communication and organization skills, and experience with ERP/CRM systems.

Qualifications

• Bachelor s degree with 3+ years of relevant experience, or an equivalent combination of education and experience.
• Strong customer service, communication, organization, and problem-solving skills with the ability to manage multiple priorities independently.
• Technical aptitude and an interest in manufacturing, materials, and product applications; experience in a job shop, machining, or manufacturing environment is a plus.
• Experience with ERP and/or CRM systems preferred.
• Ability to work across departments and contribute to or lead process improvement initiatives.

Responsibilities

• Manage multiple customer accounts, build strong relationships, understand customer requirements, and identify opportunities for additional business.
• Prepare quotes and order acknowledgements, follow up on open quotes, and maintain accurate customer, quote, and order information in ERP and CRM systems.
• Provide solutions related to materials, applications, pricing, cost reduction, lead times, and value-added services while partnering with estimating and sales to remain competitive.
• Coordinate customer requirements with internal teams, monitor orders through completion, and review job cost and gross profit performance.
• Manage customer inventory requirements and assist with RMAs, nonconforming material issues, customer complaints, and process improvement initiatives.

Skills

Customer service

Communication

Organization

Problem-solving

Multitasking

Education

Bachelor s degree

Tools

ERP systems

CRM systems

Job description

The Gund Company, a leader in engineered material solutions, seeks a CSR - Order Fulfillment Specialist to manage the customer order process from quoting through delivery and ensure exceptional customer experience. You will collaborate with Engineering, Quality, Production, Sales, and Management to provide solutions and timely deliveries.

Ideal candidates bring 3+ years in a similar role, strong communication and organization skills, and experience with ERP/CRM systems.