CSR - Order Fulfillment Specialist

The Gund Company; Cedar Lake (IN); On-site; USD 64,000 - 86,000; Full time

Benefits offered by this job

PTO & Holidays

Comprehensive benefits package

401(k) with 50% employer match

Profit sharing

Ongoing training

Job summary

The Gund Company is seeking a CSR - Order Fulfillment Specialist to manage the customer order process from quoting through delivery, ensuring customer requirements are understood and met. This role acts as a key contact for customers and partners with Engineering, Quality, Production, Sales and Management to deliver solutions and an excellent customer experience.

Responsibilities include handling quotes, orders, pricing, lead times, and product applications while coordinating with internal teams

Qualifications

• Bachelor’s degree with 3+ years of relevant experience or an equivalent combination of education and experience.
• Strong customer service, communication, organization, and problem-solving skills with the ability to manage multiple priorities independently.
• Technical aptitude and an interest in manufacturing, materials, and product applications; experience in a job shop, machining, or manufacturing environment is a plus.
• Experience with ERP and/or CRM systems preferred.
• Ability to work across departments and contribute to or lead process improvement initiatives.

Responsibilities

• Manage multiple customer accounts, build strong relationships, understand customer requirements, and identify opportunities for additional business.
• Prepare quotes and order acknowledgements, follow up on open quotes, and maintain accurate customer, quote, and order information in ERP and CRM systems.
• Provide solutions related to materials, applications, pricing, cost reduction, lead times, and value-added services while partnering with estimating and sales to remain competitive.
• Coordinate customer requirements with internal teams, monitor orders through completion, and review job cost and gross profit performance.
• Manage customer inventory requirements and assist with RMAs, nonconforming material issues, customer complaints, and process improvement initiatives.

Skills

Customer service

Communication

Organization

Problem-solving

Cross-functional collaboration

Education

Bachelor’s degree or equivalent

Tools

ERP systems

CRM systems

Job description

Description

The Gund Company has an immediate opening for a full-time CSR - Order Fulfillment Specialist to join our team!

Shift: First (8:30am-5:00pm, Monday-Friday)

Pay: $64,000+ based on experience

Plant/Work Location: 10501-3 W. 133rd Avenue, Cedar Lake, IN 46303

About The Gund Company

The Gund Company, a leader in engineered material solutions, specializes in customized electrical insulation products. We pride ourselves on delivering high-quality products and excellent customer service. We are currently seeking a CSR - Order Fulfillment Specialist to join our team.

The Gund Company: Take Care of Each Other, Take Care of the Customer and Take Care of the Business

Job Summary CSR - Order Fulfillment Specialist

The CSR - Order Fulfillment Specialist manages the customer order process from quoting through delivery, ensuring customer requirements are understood and expectations are met. This role serves as a key point of contact for customers and works closely with Engineering, Quality, Production, Sales, and Management to provide solutions, resolve issues, and deliver an excellent customer experience.

Essential Job Functions CSR - Order Fulfillment Specialist

• Manage multiple customer accounts, build strong relationships, understand customer requirements, and identify opportunities for additional business.
• Prepare quotes and order acknowledgements, follow up on open quotes, and maintain accurate customer, quote, and order information in ERP and CRM systems.
• Provide solutions related to materials, applications, pricing, cost reduction, lead times, and value-added services while partnering with estimating and sales to remain competitive.
• Coordinate customer requirements with internal teams, monitor orders through completion, and review job cost and gross profit performance.
• Manage customer inventory requirements and assist with RMAs, nonconforming material issues, customer complaints, and process improvement initiatives.

Requirements

• Bachelor’s degree with 3+ years of relevant experience, or an equivalent combination of education and experience.
• Strong customer service, communication, organization, and problem-solving skills with the ability to manage multiple priorities independently.
• Technical aptitude and an interest in manufacturing, materials, and product applications; experience in a job shop, machining, or manufacturing environment is a plus.
• Experience with ERP and/or CRM systems preferred.
• Ability to work across departments and contribute to or lead process improvement initiatives.

Physical Requirements

• While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit and reach with hands and arms. The employee is regularly required to stand; walk and use hands to finger, handle, or feel. The employee must frequently lift and/or move up to 10 pounds. Specific vision abilities required by this job include ability to adjust focus.

Benefits

• Paid Time Off (PTO) and Paid Holidays
• Comprehensive benefits package (Health, Dental, Vision, Life, Disability).
• 401(k) plan with a 50% employer match.
• Profit Sharing
• Ongoing training and development programs.

Careers: Why Work at Gund | The Gund Company

Reasonable accommodation(s) may be made to enable individuals with disabilities to perform the essential functions of the CSR - Order Fulfillment Specialist position.

EEO Statement:

It is the policy of The Gund Company to recruit, hire, train, and promote employees without discrimination.