Customer Fulfillment Specialist — CSR, ERP & Quotes

The Gund Company; Cedar Lake (IN); On-site; USD 58,000 - 70,000; Full time

Benefits offered by this job

PTO & Holidays

Health/Dental/Vision/Life

401(k) with 50% match

Profit Sharing

Training & development

Job summary

The Gund Company seeks an organized CSR - Order Fulfillment Specialist to join our Cedar Lake, IN facility. This full-time role handles quotes, orders, and delivery coordination, ensuring customer requirements are met. Shift: First, 8:30am-5:00pm, Monday-Friday.

Pay starts around $64,000+ based on experience, with a comprehensive benefits package. Ideal candidates have ERP/CRM experience and strong cross-department collaboration.

Qualifications

• Bachelor’s degree with 3+ years of relevant experience.
• Strong customer service, communication, organization and problem-solving skills.
• Experience with ERP and CRM systems preferred.

Responsibilities

• Manage customer orders from quoting to delivery and ensure requirements are met.
• Coordinate with Engineering, Quality, Production, Sales and Management to resolve issues.
• Maintain accurate data in ERP/CRM and provide timely quotes and acknowledgements.
• Assist with RMAs, inventory, and process improvements as needed.
• Support cross-functional teams to deliver excellent customer experience.

Skills

Customer service

Communication

Organization

Problem-solving

Education

Bachelor’s degree with 3+ years of relevant experience

Tools

ERP systems

CRM systems

Job description

The Gund Company seeks an organized CSR - Order Fulfillment Specialist to join our Cedar Lake, IN facility. This full-time role handles quotes, orders, and delivery coordination, ensuring customer requirements are met. Shift: First, 8:30am-5:00pm, Monday-Friday.

Pay starts around $64,000+ based on experience, with a comprehensive benefits package. Ideal candidates have ERP/CRM experience and strong cross-department collaboration.