Customer-Focused Desktop Support Engineer

Harvey Nash; Flemingsburg (KY); On-site; USD 36,000 - 60,000; Full time

Job summary

Harvey Nash in Flemingsburg, KY is seeking a knowledgeable Desktop Engineer/Support technician with strong customer service. The role involves assisting agency users both remotely and on-site, requiring a courteous, patient, and tech-savvy approach.

Candidates should have 1-2 years of desktop support experience in a Windows-based environment, basic network troubleshooting, and the ability to install, troubleshoot and repair hardware and software. A valid driver's license may be required.

Qualifications

• 1–2 years of desktop support experience.
• Experience with installations, troubleshooting and repairs.
• Windows-based environment experience.

Responsibilities

• Provide desk-side and remote support to agency users.
• Install, troubleshoot and repair hardware and software in a Windows-based environment.
• Maintain high levels of customer service during incident resolution.

Skills

Customer service

Desktop support

Windows OS

Troubleshooting

Install & repair

Job description

Harvey Nash in Flemingsburg, KY is seeking a knowledgeable Desktop Engineer/Support technician with strong customer service. The role involves assisting agency users both remotely and on-site, requiring a courteous, patient, and tech-savvy approach.

Candidates should have 1-2 years of desktop support experience in a Windows-based environment, basic network troubleshooting, and the ability to install, troubleshoot and repair hardware and software. A valid driver's license may be required.