Customer-Focused Concierge - Luxury Residential Front Desk

Hyde Park Hospitality, LLC; Stamford (CT); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off and holidays

Tuition Reimbursement program

Employee housing Discount at BLT-owned

Job summary

BLT in Stamford, CT is seeking an outgoing concierge passionate about helping residents and guests. The role focuses on delivering superior customer service, front desk operations, and knowledge of building policies.

Schedule: Monday-Friday, 6:00am-2:30pm or 2:30-11pm. As a key member of the property management team, you will greet residents, answer calls, assist with move-ins/outs, register visitors, and coordinate services like packages, dry cleaning, and directions.

Qualifications

• 1+ year experience as a concierge, or 2+ years’ experience in a hospitality role.
• Must demonstrate commitment to deliver outstanding customer service
• Self-motivated, trustworthy, and works with limited supervision.
• Ability to set priorities, handle multiple tasks, and meet deadlines.
• Strong interpersonal and communication skills (already listed)

Responsibilities

• Oversees the provision of all services at the front desk of the luxury residential building
• Promptly answers phone calls, requests, and concerns, while responding to all resident inquiries in a professional and timely manner
• Assists residents with move-in and move-out procedures.
• Warmly welcomes residents, guests, and vendors. Ensures that all visitors have been properly registered.
• Adheres to emergency key procedures, manage key insurance policy, and control keyboard.
• Provides and coordinates resident services including but not limited to: package handling, dry cleaning, event planning, local directions, and courtesy calls.
• Additional tasks and clerical duties as assigned by supervisor

Skills

Strong interpersonal and communication

Proficient in Microsoft Office

Education

High school diploma or GED, College education preferred

Job description

BLT in Stamford, CT is seeking an outgoing concierge passionate about helping residents and guests. The role focuses on delivering superior customer service, front desk operations, and knowledge of building policies.

Schedule: Monday-Friday, 6:00am-2:30pm or 2:30-11pm. As a key member of the property management team, you will greet residents, answer calls, assist with move-ins/outs, register visitors, and coordinate services like packages, dry cleaning, and directions.