Customer-Focused Banking Teller

Santander Consumer USA Inc.; Jersey City (NJ); On-site; USD 30,000 - 47,000; Full time

Job summary

Santander Consumer USA Inc. in Jersey City is hiring a Teller. You will assist customers with banking needs, process deposits, withdrawals and transfers, handle cash, and uphold risk controls. Bilingual Spanish is required, and weekend/evening shifts may be needed.

Qualifications include a high school diploma or GED, 6+ months cash handling and customer service experience, and comfort with digital tools. Microsoft Office experience is a plus.

Qualifications

• High school diploma or GED: Required.
• 6+ months cash handling experience.
• 6+ months demonstrated customer service experience.
• Excellent customer service skills and a passion for helping others.
• Ability to identify and elevate concerns of risk to appropriate channels.
• Ability to follow directions, policies, and procedures.
• Effective listening and communication skills.
• Comfortable in using digital tools and technology to enhance customer engagement.
• Energetic, organized and able to multi-task in a fast-paced environment.
• Computer proficiency and basic math skills.
• Ability to work branch hours, which can include weekends and evenings.
• Spanish language - Required.

Responsibilities

• Provide an elevated level of exceptional customer service by welcoming customers, minimizing wait times and assisting with banking needs.
• Process transactions, including deposits, withdrawals, and transfers.
• Handle cash and maintain accurate cash drawer balances.
• Adhere to bank policies and risk management protocols to prevent fraud.
• Recognize opportunities and cross-sell bank products to deepen customer relationships.
• Engage customers and use digital tools to educate them on self-service options.
• Assist with custodianship, audits, and other operational tasks.
• Maintain a clean, organized work area and welcoming environment.
• Responsibilities may extend to nearby branches based on business needs.

Skills

Cash handling

Customer service

Spanish language

Listening & communication

Digital tools

Attention to detail

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Santander Consumer USA Inc. in Jersey City is hiring a Teller. You will assist customers with banking needs, process deposits, withdrawals and transfers, handle cash, and uphold risk controls. Bilingual Spanish is required, and weekend/evening shifts may be needed.

Qualifications include a high school diploma or GED, 6+ months cash handling and customer service experience, and comfort with digital tools. Microsoft Office experience is a plus.