Bilingual Teller — Customer Care & Cash Expert

Banco Santander (Brasil); Jersey City (NJ); On-site; USD 30,000 - 47,000; Full time

Job summary

Santander is hiring a Full Time Teller in Jersey City, NJ. The role involves assisting customers with financial needs, processing transactions, and delivering exceptional service while upholding bank policies and risk controls.

The position requires cash handling and customer service experience, Spanish language proficiency, and the ability to work flexible hours including weekends/evenings. Training provided to support a technology-driven banking environment.

Qualifications

• 6+ Months Cash Handling experience.
• 6+ Months Demonstrated customer service experience.
• Excellent customer service skills and a passion for helping others.
• Ability to identify and elevate concerns of risk to appropriate channels.
• Ability to follow directions, policies, and procedures.
• Effective listening and communication skills.
• Comfortable in using digital tools and technology to enhance customer engagement.
• Energetic, organized and able to multi-task in a fast-paced, changing environment.
• Understands the necessity and value of accuracy and attention to detail.
• Computer proficiency and basic math skills.
• Ability to work branch hours, which can include weekends and evenings.
• Spanish Language - Required

Responsibilities

• Assist customers with various financial needs and processing transactions.
• Handle cash and maintain accurate cash drawer balances.
• Adhere to bank policies and risk management protocols to prevent fraud.
• Provide exceptional customer service and refer product solutions.
• Educate customers on self-service options using digital tools.
• Support custodianship, audits, and other operational tasks.
• Maintain a clean and organized work area to welcome customers.
• Extend responsibilities to nearby branches as needed.

Skills

Cash handling

Customer service

Spanish language

Education

High school diploma or GED

Job description

Santander is hiring a Full Time Teller in Jersey City, NJ. The role involves assisting customers with financial needs, processing transactions, and delivering exceptional service while upholding bank policies and risk controls.

The position requires cash handling and customer service experience, Spanish language proficiency, and the ability to work flexible hours including weekends/evenings. Training provided to support a technology-driven banking environment.