Bilingual Bank Teller: Cash & Customer Service

Santander US; Jersey City (NJ); On-site; USD 30,000 - 47,000; Full time

Job summary

Santander US in Jersey City is seeking a Teller to assist customers with banking needs, process transactions, and deliver outstanding service. You will resolve concerns, minimize risk, and promote products while maintaining accuracy and regulatory compliance.

The role requires cash handling experience, Spanish language ability, and flexible hours, including weekends. You will work in a fast-paced branch, using digital tools to educate customers on self-service options and contribute to a

Qualifications

• 6+ Months Cash Handling experience - Required.
• 6+ Months Demonstrated customer service experience - Required.
• Excellent customer service skills and a passion for helping others.
• Ability to identify and escalated concerns of risk to appropriate channels.
• Ability to follow directions, policies, and procedures.
• Effective listening and communication skills.
• Comfortable in using digital tools and technology to enhance customer engagement.
• Energetic, organized and able to multi-task in a fast-paced, changing environment.
• Understands the necessity and value of accuracy and attention to detail.
• Computer proficiency and basic math skills.
• Ability to work branch hours, which can include weekends and evenings.
• Spanish Language - Required.

Responsibilities

• Provide an elevated level of exceptional customer service by welcoming customers, minimizing wait times and assisting with their banking needs.
• Process transactions, including deposits, withdrawals, and transfers.
• Handle cash and maintain accurate cash drawer balances.
• Adhere to all bank policies and procedures, including compliance and risk management protocols to prevent fraudulent situations.
• Recognize opportunities and cross-sell bank products to deepen customer relationships.
• Engage customers and leverage digital tools to educate them on self-service options.
• Assist with custodianship, audits, and other operational tasks.
• Maintain a clean and organized work area, to create a welcoming environment for customers.
• Responsibilities may extend to supporting nearby branch locations based on business necessity.

Skills

Cash handling

Customer service

Risk awareness

Follow directions

Listening skills

Digital tools

Multi-tasking

Attention to detail

Computer skills

Work hours

Spanish

Education

High school diploma

Job description

Santander US in Jersey City is seeking a Teller to assist customers with banking needs, process transactions, and deliver outstanding service. You will resolve concerns, minimize risk, and promote products while maintaining accuracy and regulatory compliance.

The role requires cash handling experience, Spanish language ability, and flexible hours, including weekends. You will work in a fast-paced branch, using digital tools to educate customers on self-service options and contribute to a