Bilingual Part-Time Teller: Customer-Focused Banking

Santander US; Philadelphia (Philadelphia County); On-site; USD 30,000 - 47,000; Full time

Job summary

Santander US in the United States is seeking a Teller to engage with customers, process transactions, and deliver exceptional service. The role emphasizes accuracy, risk awareness, and using digital tools to guide customers toward self-service options.

The ideal candidate will have a high school diploma or equivalent, Spanish bilingual ability, cash handling and customer service experience, and the flexibility to work weekends or evenings.

Qualifications

• Spanish bilingual required.
• 6+ months cash handling experience.
• 6+ months customer service experience.
• Excellent customer service skills and a passion for helping others.
• Ability to identify and escalate risk to appropriate channels.
• Ability to follow directions, policies, and procedures.
• Effective listening and communication skills.
• Comfortable using digital tools and technology to engage customers.
• Energetic, organized and able to multi-task in a fast-paced environment.
• Attention to accuracy and detail; basic math and computer proficiency.
• Ability to work branch hours, including weekends and evenings.

Responsibilities

• Provide an elevated level of exceptional customer service by welcoming customers, minimizing wait times and assisting with their banking needs.
• Process transactions, including deposits, withdrawals, and transfers.
• Handle cash and maintain accurate cash drawer balances.
• Adhere to all bank policies and procedures, including compliance and risk management protocols to prevent fraudulent situations.
• Recognize opportunities and cross-sell bank products to deepen customer relationships.
• Engage customers and leverage digital tools to educate them on self-service options.
• Assist with custodianship, audits, and other operational tasks.
• Maintain a clean and organized work area, to create a welcoming environment for customers.
• Responsibilities may extend to supporting nearby branch locations based on business necessity.

Skills

Spanish bilingual

Customer service

Attention to detail

Communication skills

Multi-tasking

Digital tools literacy

Computer proficiency

Risk awareness

Policy adherence

Team oriented

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Santander US in the United States is seeking a Teller to engage with customers, process transactions, and deliver exceptional service. The role emphasizes accuracy, risk awareness, and using digital tools to guide customers toward self-service options.

The ideal candidate will have a high school diploma or equivalent, Spanish bilingual ability, cash handling and customer service experience, and the flexibility to work weekends or evenings.