Bank Teller & Customer Service Specialist

Santander US; Ewing Township (NJ); Sur place; USD 30 000 - 47 000; Plein temps

Avantages offerts par ce poste

Santander Benefits

Résumé du poste

Santander US is seeking a Teller in New Jersey to assist customers with banking needs, process transactions, and promote digital self-service options. You will handle cash, maintain accuracy, and support branch operations with a focus on risk-conscious service.

The role requires a high school diploma or GED and 6+ months cash handling plus customer service experience, with weekend/evening availability and strong communication skills. Benefits accompany employment.

Qualifications

• 6+ Months Cash Handling experience - Required.
• 6+ Months Demonstrated customer service experience - Required.
• Excellent customer service skills and a passion for helping others.
• Ability to identify and elevate concerns of risk to appropriate channels.
• Ability to follow directions, policies, and procedures.
• Effective listening and communication skills.
• Comfortable in using digital tools and technology to enhance customer engagement.
• Energetic, organized and able to multi-task in a fast-paced, changing environment.
• Understands the necessity and value of accuracy and attention to detail.
• Computer proficiency and basic math skills.
• Ability to work branch hours, which can include weekends and evenings.

Responsabilités

• Provide an elevated level of exceptional customer service by welcoming customers, minimizing wait times and assisting with their banking needs.
• Process transactions, including deposits, withdrawals, and transfers.
• Handle cash and maintain accurate cash drawer balances.
• Adhere to all bank policies and procedures, including compliance and risk management protocols to prevent fraudulent situations.
• Recognize opportunities and cross-sell bank products to deepen customer relationships.
• Engage customers and leverage digital tools to educate them on self-service options.
• Assist with custodianship, audits, and other operational tasks.
• Maintain a clean and organized work area, to create a welcoming environment for customers.
• Responsibilities may extend to supporting nearby branch locations based on business necessity.

Connaissances

Cash Handling

Customer Service

Risk Awareness

Attention to Detail

Communication

Digital Tools

Multi-tasking

Basic Math

Flexibility

Time Management

Formation

High school diploma, GED

Description du poste

Santander US is seeking a Teller in New Jersey to assist customers with banking needs, process transactions, and promote digital self-service options. You will handle cash, maintain accuracy, and support branch operations with a focus on risk-conscious service.

The role requires a high school diploma or GED and 6+ months cash handling plus customer service experience, with weekend/evening availability and strong communication skills. Benefits accompany employment.