Customer-Focused Banking Solutions Specialist

M&T Bank Corporation; Town of Pittsford (NY); On-site; USD 26,000 - 43,000; Full time

Job summary

M&T Bank Corporation, located in Pittsford, NY, seeks a customer-focused banking professional to educate customers on Consumer and Business Banking products, provide tailored solutions, and promote digital banking tools. You will engage customers in-person, uphold service standards, and help resolve inquiries in a fast-paced branch environment.

The role emphasizes relationship-building, cross-selling opportunities, and adherence to AML/KYC processes while contributing to a positive customer

Qualifications

• High school diploma or equivalent (GED) required with 1 year or more of proven retail sales, call center, customer service, or telesales experience.
• Strong verbal communication skills are essential.
• Excellent interpersonal and organizational abilities.

Responsibilities

• Educate customers and explain features and benefits of Consumer and Business Banking solutions.
• Engage customers to use digital capabilities and provide banking solutions.
• Follow the bank's sales process and provide customer-focused guidance.
• Proactively reach out to retain and expand Customer relationships.
• Adhere to compliance and risk controls in line with policy.

Skills

Verbal communication

Interpersonal skills

Time management

Prioritization

Internet literacy

Customer interaction

Organization

Education

High school diploma or GED

Job description

M&T Bank Corporation, located in Pittsford, NY, seeks a customer-focused banking professional to educate customers on Consumer and Business Banking products, provide tailored solutions, and promote digital banking tools. You will engage customers in-person, uphold service standards, and help resolve inquiries in a fast-paced branch environment.

The role emphasizes relationship-building, cross-selling opportunities, and adherence to AML/KYC processes while contributing to a positive customer