Onsite Banking & Customer Solutions Advisor

M&T Bank Corporation; City of Syracuse (NY); On-site; USD 26,000 - 43,000; Full time

Job summary

Universal Banker at M&T Bank Corporation is an onsite role in East Syracuse, NY, focused on delivering a differentiated branch experience through sales, service, and digital engagement for Consumer and Business Banking customers. You will assist with teller duties, appointments, and walk-ins, guiding customers to the right banking solutions while promoting digital channels.

The position emphasizes strong communication, the ability to handle varied customer inquiries, and adherence to AML/KYC

Qualifications

• High school diploma or GED required.
• At least 1 year of retail sales or customer service experience.
• Excellent verbal communication and interpersonal skills.
• Ability to handle multiple customer interactions in a fast-paced environment.
• Familiarity with internet-based banking tools.

Responsibilities

• Educate customers on Consumer and Business Banking solutions.
• Provide branch operations support including teller duties.
• Manage customer appointments and follow-ups.
• Refer complex needs to appropriate team.
• Adhere to AML/KYC requirements and log interactions.

Skills

Verbal communication

Interpersonal skills

Customer interaction

Time management

Prioritization

Organizational skills

Internet proficiency

Education

High school diploma or GED

Job description

Universal Banker at M&T Bank Corporation is an onsite role in East Syracuse, NY, focused on delivering a differentiated branch experience through sales, service, and digital engagement for Consumer and Business Banking customers. You will assist with teller duties, appointments, and walk-ins, guiding customers to the right banking solutions while promoting digital channels.

The position emphasizes strong communication, the ability to handle varied customer inquiries, and adherence to AML/KYC