Bank Teller – Customer Experience Specialist

Heartland Bank and Trust Company; Fairview Heights (IL); On-site; USD 23,000 - 28,000; Full time

Job summary

Heartland Bank and Trust Company in Illinois seeks a Retail Teller to serve as the frontline face of the bank in the community, handling transactions accurately and delivering friendly service.

You will engage customers by name, identify their financial needs, and offer appropriate solutions while upholding all policies to minimize fraud risk. This role emphasizes relationship-building and reliable cash handling in a community-focused setting.

Qualifications

• H.S. Diploma or GED preferred or equivalent combination of education and experience.
• Excellent customer service and ability to build relationships.
• Accurate processing of customer transactions and cash handling experience.

Responsibilities

• Facilitate an excellent customer experience, engaging customers by name, in a friendly and professional manner.
• Build and foster customer relationships by proactively identifying their needs and offering appropriate solutions.
• Knowledge of and ability to provide products and services available through the retail banking branch.
• Complete transactions accurately and efficiently, including cash handling.
• Comply with all policies and procedures to minimize the risk of fraud.

Skills

Customer service

Cash handling

Sales

Communication

Product knowledge

Education

High school diploma or GED

Job description

Heartland Bank and Trust Company in Illinois seeks a Retail Teller to serve as the frontline face of the bank in the community, handling transactions accurately and delivering friendly service.

You will engage customers by name, identify their financial needs, and offer appropriate solutions while upholding all policies to minimize fraud risk. This role emphasizes relationship-building and reliable cash handling in a community-focused setting.