Customer-Focused Automotive Service Concierge

Group 1 Automotive; Rockwall (TX); On-site; USD 40,000 - 50,000; Full time

Job summary

Group 1 Automotive in Rockwall, Texas is looking for a Service Advisor who excels in a fast-paced, customer-first environment. In this role, you will be the face of the service drive, establishing direct communication with customers and certified technicians to ensure a seamless service experience.

The ideal candidate will have a background in automotive customer service, strong interpersonal skills, and a commitment to enhancing customer satisfaction. Join us and take part in delivering an exceptional ownership experience.

Qualifications

• Previous experience as a Service Advisor or in automotive customer service preferred.
• Proficiency with dealership management systems is a plus.
• Valid driver’s license and acceptable driving record.

Responsibilities

• Greet customers promptly and professionally.
• Listen to customer concerns and document vehicle issues.
• Provide clear recommendations for maintenance and repairs.
• Prepare and present detailed repair estimates.

Skills

Strong communication and interpersonal skills

Ability to multitask

Sales-minded approach

Basic understanding of automotive systems

Education

High school diploma or equivalent

Tools

Dealership management systems (CDK, Reynolds & Reynolds)

Job description

Group 1 Automotive in Rockwall, Texas is looking for a Service Advisor who excels in a fast-paced, customer-first environment. In this role, you will be the face of the service drive, establishing direct communication with customers and certified technicians to ensure a seamless service experience.

The ideal candidate will have a background in automotive customer service, strong interpersonal skills, and a commitment to enhancing customer satisfaction. Join us and take part in delivering an exceptional ownership experience.