Customer-Focused Auto Service Advisor

Group 1 Automotive; Royse City (TX); On-site; USD 40,000 - 62,000; Full time

Job summary

Group 1 Ford of Rockwall is seeking a Service Advisor to be the primary contact between customers and the service department. You will identify service needs, coordinate with technicians, and maintain clear communication throughout the service process.

The role requires strong customer service skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment. Apply to join a team focused on an exceptional customer experience.

Qualifications

• High school diploma or equivalent; automotive training preferred.
• Prior experience as a Service Advisor or in a customer-facing role is preferred.
• Strong communication, interpersonal skills and a customer-service focus.

Responsibilities

• Greet customers and document vehicle issues.
• Prepare repair orders, estimates, and timelines.
• Coordinate with technicians and communicate status to customers.
• Upsell maintenance or repairs when appropriate.
• Maintain accurate dealership documentation and records.
• Ensure smooth vehicle pickup and delivery.
• Address and resolve customer concerns professionally.

Skills

Customer service

Communication

Multitasking

Computer systems

Education

High school diploma

Tools

Service management software

Job description

Group 1 Ford of Rockwall is seeking a Service Advisor to be the primary contact between customers and the service department. You will identify service needs, coordinate with technicians, and maintain clear communication throughout the service process.

The role requires strong customer service skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment. Apply to join a team focused on an exceptional customer experience.