Customer-Focused Automotive Service Advisor | Flexible Hours

Mills Automotive Group; Columbia (SC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Daily cash spiffs!

Comprehensive Benefits: Health, Dental, and Medical coverage

401(k) retirement plan

Paid time off and flexible scheduling

Opportunities to grow within the organization

Relocation Allowance!

Job summary

A family-owned automotive dealership in Columbia is seeking an enthusiastic Automotive Service Consultant to enhance customer satisfaction and manage service requests. Ideal candidates will have previous experience in a similar role and a commitment to excellence. Join a team that values employee growth with opportunities for advancement and industry-leading pay in a supportive environment.

Qualifications

• Proven track record of delivering exceptional customer satisfaction.
• Previous experience as a Service Advisor, Service Consultant, or Assistant Lane Manager required.
• A high level of enthusiasm and a commitment to excellence.
• A professional demeanor and strong ethical standards.
• Desire for a long-term career with opportunities for advancement.

Responsibilities

• Maintain manufacturer training and knowledge.
• Warmly greet customers upon arrival and obtain their vehicle information.
• Accurately document vehicle symptoms as described by customers.
• Provide maintenance recommendations based on age, mileage, and service history.
• Prepare detailed cost estimates for labor and parts.
• Communicate repair progress to customers and maintain regular updates.
• Verify final invoices align with services performed.
• Explain all completed work and associated charges to customers.

Job description

Classic Ford Lincoln of Columbia is seeking a high performing customer-focused Automotive Service Consultant to join our growing team. If you consider yourself the best, and want to work with the best, we’d love to talk to you!

Our family-oriented, well-established dealership is expanding, and we provide unmatched career growth, industry-leading pay, and a culture that values and rewards excellence. If you have a proven record of top performance, be prepared to provide performance reports showcasing your productivity, performance, and customer satisfaction (CSI)—we believe in rewarding results!

We offer a temperature-controlled shop and a team-oriented environment. If you’re passionate about creating a unique and positive experience for customers, this is the opportunity for you.

What We Offer

• Daily cash spiffs!
• Comprehensive Benefits: Health, Dental, and Medical coverage
• Financial Security: 401(k) retirement plan
• Work-Life Balance: Paid time off and flexible scheduling
• Career Growth: Opportunities to grow within a family-owned organization that promotes from within
• Relocation Allowence!
  
  
  

Key Responsibilities

• Maintain manufacturer training and knowledge.
• Warmly greet customers upon arrival and obtain their vehicle information
• Accurately document vehicle symptoms as described by customers
• Provide maintenance recommendations based on age, mileage, and service history
• Prepare detailed cost estimates for labor and parts
• Communicate repair progress to customers and maintain regular updates
• Verify final invoices align with services performed
• Explain all completed work and associated charges to customers
  
  
  

What We’re Looking For

• Proven Success: A track record of delivering exceptional customer satisfaction
• Experience: Previous experience as a Service Advisor, Service Consultant, or Assistant Lane Manager is required
• Energy and Drive: A high level of enthusiasm and a commitment to excellence
• Integrity: A professional demeanor and strong ethical standards
• Growth-Oriented: A desire for a long-term career with opportunities for advancement
  
  
  

Why Join Mills Auto Group?

As a family-owned business, Mills Auto Group has grown from a single dealership to 35 locations. We take pride in recognizing and promoting talent within our team. Many of our leaders started in entry-level roles, and we’re committed to helping you grow your career.

If you’re ready to join a dealership that values its employees and customers alike, apply now to Classic Ford Lincoln of Columbia.