$80k Ford Service Advisor Opportunity

Mills Auto Group; Columbia (SC); On-site; USD 72,000 - 88,000; Full time

Benefits offered by this job

Medical, Dental and Vision plans

Vacation time

401k plan

Paid training

Vehicle discounts

Job summary

Mills Auto Group is searching for an Automotive Service Advisor in Columbia, SC. In this role, you'll help customers care for their vehicles by conveying the importance of maintenance and building positive relationships.

Your responsibilities include conducting inspections, managing customer requests, and serving as a liaison between clients and technicians. A strong focus on communication, organization, and customer service is essential.

This position offers a starting salary of $80K, along with benefits like medical insurance, vacation time, and training opportunities.

Qualifications

• Excellent communication skills and ability to be a team player.
• Ability to minimize and redirect customer frustrations.
• Outgoing and friendly personality.

Responsibilities

• Assist customers in caring for their vehicles according to manufacturer guidelines.
• Perform service drive walk around inspections.
• Liaise between technicians and customers.

Skills

Excellent communication skills

Team player

Customer handling skills

Strong organizational skills

Trainable

Technical certification

Job description

Classic Ford / Lincoln of Columbia, SC – Automotive Service Advisor

We need Automotive Service Advisors to help with our growing service department. Your role will assist customers in caring for their vehicles by conveying the value of maintaining them in accordance with the manufacturer’s guidelines and establishing positive relationships with our clients.

What You Do

• Perform service drive walk around inspections of customer vehicles and apply proper resources to accurately identify, verify and communicate clients' service needs, recording them along with current vehicle and client information on the repair order.
• Interact with customers to determine immediate service needs.
• Serve as a liaison between technicians and customers.
• Provide excellent customer service experience.
• Review service history, multi-point inspection results and recommend service to clients.
• Write and verify accurate repair orders and include supporting documentation to complete manufacturer’s warranty claims.

Support Service Department Goals by

• Improving sales of labor, parts, and accessories.
• Administering new and used vehicle warranty repairs in accordance with manufacturer’s requirements.
• Verifying vehicle services are performed correctly upon completion by inspecting the vehicle prior to returning to customer.
• Performing an active vehicle delivery with customer when work is completed.
• Building and maintaining knowledge of products and services via on-the-job activities and completion of manufacturer training.

Skills and Attributes

• Excellent communication skills and ability to be a team player.
• Ability to minimize and redirect customer frustrations.
• Trainable.
• Outgoing and friendly personality with great customer handling skills.
• Professional appearance.
• Strong organizational skills.
• Technical certification a plus.
• Manufacturer training certifications.

Compensation and Benefits

• $80K starting salary for Ford Certified Service Advisors.
• Base range will be determined by competitive market rate for your skills, experience and performance.
• Bonuses are part of your total compensation and will be based on achievement of specific business goals.
• Medical, Dental and Vision plans.
• Vacation time.
• 401k plan.
• Paid training.
• Vehicle discounts.