Customer-Focused Automotive Service Advisor

Catalpa Street Garage; Santa Cruz (CA); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Catalpa Street Garage LLC in Santa Cruz, CA is seeking a Service Advisor to be the shop's face and voice. The role requires a friendly, honest, and proactive individual who can bridge customers and technicians while delivering clear estimates and repair orders.

Responsibilities include scheduling, diagnosing, and communicating service needs, with available weekends and holidays. A high school diploma or GED and a valid driver's license are required; reliability and outgoing personality are

Qualifications

• Strong customer-service focus and professional demeanor.
• Excellent communication and interpersonal skills.
• Ability to manage time and prioritize tasks in a busy shop.
• Familiarity with automotive service concepts a plus.

Responsibilities

• Schedule appointments with customers.
• Ensure clear communication between service technicians and customers.
• Inspect vehicles and help diagnose problems.
• Provide estimates based on parts, labor, and deductibles; verify warranty coverage.
• Prepare accurate repair orders and document issues.
• Update customers on service recommendations from technicians.
• Maintain knowledge of automotive maintenance and repairs.

Skills

Customer service

Communication

Time management

Education

High school diploma or GED

Job description

Catalpa Street Garage LLC in Santa Cruz, CA is seeking a Service Advisor to be the shop's face and voice. The role requires a friendly, honest, and proactive individual who can bridge customers and technicians while delivering clear estimates and repair orders.

Responsibilities include scheduling, diagnosing, and communicating service needs, with available weekends and holidays. A high school diploma or GED and a valid driver's license are required; reliability and outgoing personality are