Customer-Focused Auto Service Advisor | Growth & Training

Marlowford; Winchester (VA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive pay

Health insurance

Paid time off

401(k) retirement plan

Training & development

Employee discounts

Team environment

Advancement opportunities

Job summary

Tri-State Nissan in Winchester, VA is seeking a customer-focused Service Advisor to join our growing team. As the primary contact between customers and the service team, you will help deliver an exceptional ownership experience and keep vehicles running safely and efficiently.

Responsibilities include greeting customers, documenting concerns, recommending services, preparing estimates, and coordinating communication with technicians to ensure timely completion and complete customer satisfaction.

Qualifications

• Experience as automotive service advisor preferred.
• Customer-focused with strong communication.
• Ability to document service needs accurately.
• Clean driving record and valid license.

Responsibilities

• Greet customers promptly and professionally upon arrival.
• Listen to customer concerns and document service needs.
• Recommend maintenance and repair services based on vehicle condition and manufacturer recommendations.
• Prepare estimates and explain repairs clearly to customers.
• Communicate with technicians to ensure diagnosis and timely completion of work.
• Keep customers informed throughout the repair process.
• Coordinate vehicle pick-up and ensure complete customer satisfaction.
• Maintain accurate repair orders and service records.
• Build long-term relationships that create loyal customers and repeat business.

Skills

Strong customer service

Multitask in fast-paced environment

Professional appearance

Organizational and problem-solving

Valid driver's license

Basic computer proficiency

Tools

Dealership management software

Job description

Tri-State Nissan in Winchester, VA is seeking a customer-focused Service Advisor to join our growing team. As the primary contact between customers and the service team, you will help deliver an exceptional ownership experience and keep vehicles running safely and efficiently.

Responsibilities include greeting customers, documenting concerns, recommending services, preparing estimates, and coordinating communication with technicians to ensure timely completion and complete customer satisfaction.