Service Advisor

Marlowford; Winchester (VA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive pay

Health insurance

Paid time off

401(k) retirement plan

Training & development

Employee discounts

Team environment

Advancement opportunities

Job summary

Tri-State Nissan in Winchester, VA is seeking a customer-focused Service Advisor to join our growing team. As the primary contact between customers and the service team, you will help deliver an exceptional ownership experience and keep vehicles running safely and efficiently.

Responsibilities include greeting customers, documenting concerns, recommending services, preparing estimates, and coordinating communication with technicians to ensure timely completion and complete customer satisfaction.

Qualifications

• Experience as automotive service advisor preferred.
• Customer-focused with strong communication.
• Ability to document service needs accurately.
• Clean driving record and valid license.

Responsibilities

• Greet customers promptly and professionally upon arrival.
• Listen to customer concerns and document service needs.
• Recommend maintenance and repair services based on vehicle condition and manufacturer recommendations.
• Prepare estimates and explain repairs clearly to customers.
• Communicate with technicians to ensure diagnosis and timely completion of work.
• Keep customers informed throughout the repair process.
• Coordinate vehicle pick-up and ensure complete customer satisfaction.
• Maintain accurate repair orders and service records.
• Build long-term relationships that create loyal customers and repeat business.

Skills

Strong customer service

Multitask in fast-paced environment

Professional appearance

Organizational and problem-solving

Valid driver's license

Basic computer proficiency

Tools

Dealership management software

Job description

Drive Customer Satisfaction. Build Relationships. Grow Your Career.

Tri-State Nissan is seeking an energetic, customer-focused Service Advisor to join our growing team in Winchester, VA. If you enjoy helping people, thrive in a fast-paced environment, and have a passion for delivering exceptional customer service, this is an opportunity to build a rewarding career with a dealership that values its employees and customers alike.

As the primary point of contact between our customers and service department, you'll play a critical role in creating an outstanding ownership experience while helping drivers keep their vehicles running safely and efficiently.

What You'll Do

• Greet customers promptly and professionally upon arrival.

• Listen to customer concerns and accurately document service needs.

• Recommend maintenance and repair services based on vehicle condition and manufacturer recommendations.

• Prepare estimates and explain repairs in a clear, customer-friendly manner.

• Communicate with technicians to ensure accurate diagnosis and timely completion of work.

• Keep customers informed throughout the repair process.

• Coordinate vehicle pick-up and ensure complete customer satisfaction.

• Maintain accurate repair orders and service records.

• Build long-term relationships that create loyal customers and repeat business.

What We're Looking For

Required Qualifications

• Strong customer service and communication skills.

• Ability to multitask in a fast-paced environment.

• Professional appearance and positive attitude.

• Strong organizational and problem-solving abilities.

• Valid driver's license with a clean driving record.

• Basic computer proficiency.

Preferred Qualifications

• Previous automotive service advisor experience.

• Experience in automotive sales, customer service, hospitality, or retail.

• Knowledge of automotive maintenance and repair terminology.

• Experience using dealership management software.

Why Join Tri-State Nissan?

At Tri-State Nissan, we believe our people are our greatest asset. We invest in our team members and provide opportunities for professional growth and success.

We Offer

• Competitive compensation with performance-based incentives

• Health, dental, and vision insurance

• Paid time off and holidays

• 401(k) retirement plan

• Ongoing training and career development

• Employee discounts on vehicles, service, and parts

• Supportive team environment

• Advancement opportunities within a growing organization

The Ideal Candidate

You are someone who:

• Loves working with people and building trust.

• Communicates confidently and professionally.

• Enjoys solving problems and finding solutions.

• Takes pride in delivering exceptional customer experiences.

• Wants to be part of a team that values integrity, accountability, and excellence.