Automotive Service Advisor — Elevate Customer Care & Repairs

Nissan Newport News; Newport News (VA); Presencial; USD 60 000 - 120 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Retirement plans

Paid time off

Vehicle discounts

Resumo da oferta

Nissan Newport News in Newport News, VA, is seeking an Automotive Service Advisor to deliver exceptional customer service and act as the bridge between customers and the service department. You will greet customers, understand concerns, schedule service, communicate repair needs, and estimate costs while coordinating with technicians to ensure timely completion.

A strong knowledge of automotive services and solid communication skills are essential.

Qualificações

• Prior experience as an Automotive Service Advisor is preferred.
• Strong knowledge of automotive parts and services.
• Excellent communication and customer service skills.
• Ability to multitask and prioritize tasks.
• Proficient with service management software.
• Valid driver's license and clean driving record.

Responsabilidades

• Communicate with customers to understand vehicle concerns and gather information.
• Schedule and manage service appointments efficiently.
• Explain recommended repairs and maintenance clearly to customers.
• Estimate repair costs and time required for services.
• Coordinate with technicians to ensure timely completion.
• Keep customers informed on status of their vehicles.
• Address inquiries professionally and resolve issues.

Conhecimentos

Excellent communication

Customer service

Multitasking

Detail-oriented

Problem-solving

Computer literacy

Driver's license

Ferramentas

Service management software

Descrição da oferta de emprego

Nissan Newport News in Newport News, VA, is seeking an Automotive Service Advisor to deliver exceptional customer service and act as the bridge between customers and the service department. You will greet customers, understand concerns, schedule service, communicate repair needs, and estimate costs while coordinating with technicians to ensure timely completion.

A strong knowledge of automotive services and solid communication skills are essential.