Customer-Focused Auto Service Advisor

Group 1 Automotive

Gulfport (MS)

On-site

USD 35,000 - 55,000

Full time

4 days ago

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Benefits offered by this job

Health, Dental, Vision, Life, and Dis-

401(k) plan with company match

Paid Time-Off

Employee Stock Purchase Plan

Employee Vehicle Purchase Program

Training and advancement opportunities

Job summary

Group 1 Honda of Gulfport is seeking a customer-focused Automotive Service Advisor to assist customers with their vehicle service needs and deliver an exceptional dealership experience in Gulfport, Mississippi.

You will schedule appointments, prepare transparent repair orders with time/ cost estimates, and coordinate with technicians and parts staff to ensure timely service. Strong communication and a professional appearance are essential for success in this role.

Qualifications

Previous experience as an automotive technician/mechanic.
High school diploma or equivalent.
Valid driver's license and a clean driving record.
Excellent customer service skills.
Pass background check, MVR, and drug screening.

Responsibilities

Schedule and confirm appointments to ensure smooth customer experience.
Create transparent repair orders with accurate cost and time estimates.
Communicate with technicians and parts team to guarantee timely service completion.
Provide regular updates to customers on the status of their vehicle.
Maintain strong product knowledge to assist with service needs and warranty information.