Customer-Focused Auto Service Advisor

Interline Risk Services; Effingham (IL); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Paid training

Referral program

Health insurance

401(k) matching

Employee discount

Life insurance

Paid holidays

Job summary

Interline Risk Services is seeking a professional Service Advisor to join our automotive service team. You will be the primary contact for customers seeking maintenance and repairs, ensuring a smooth and positive experience from intake to completion.

You will greet customers, explain recommended services and costs, coordinate with technicians to ensure timely repairs, and keep customers informed throughout the process.

Qualifications

• Experience in automotive service advising or customer service.
• Strong communication and people skills.
• Organized and able to multitask.
• Basic knowledge of automotive repairs and maintenance.
• Comfortable using service software and computers.
• Professional attitude and appearance.

Responsibilities

• Greet customers and understand their vehicle concerns.
• Explain recommended services, costs, and timelines clearly.
• Work with technicians to ensure repairs are completed accurately and on time.
• Keep customers updated on repair status.
• Prepare and review service orders for accuracy.
• Follow up with customers to ensure satisfaction.

Skills

Customer service experience

Strong communication skills

Multitasking

Organizational skills

Basic knowledge of automotive repairs

Proficiency with service software

Job description

Interline Risk Services is seeking a professional Service Advisor to join our automotive service team. You will be the primary contact for customers seeking maintenance and repairs, ensuring a smooth and positive experience from intake to completion.

You will greet customers, explain recommended services and costs, coordinate with technicians to ensure timely repairs, and keep customers informed throughout the process.