Account Manager - Customer Care & Loan Services

Wallace Finance; Springfield (TN); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health Insurance

401(k) Plan

Paid Holidays

Monthly Bonus Opportunities

Job summary

Wallace Finance in Springfield, Tennessee is seeking an Account Manager who can provide friendly, customer-focused service and support throughout the loan process.

Responsibilities include assisting customers in person or by phone with questions, posting loan payments, preparing documents, nurturing positive relationships, and coordinating with management to uphold branch standards and drive growth; some travel may be required.

Responsibilities

• Providing quick and friendly customer service either in person or over the phone to assist with questions, or taking and posting loan payments
• Preparing loan documents and managing the application process
• Creating and maintaining positive customer relationships and keeping in contact with our customers regarding their loan status
• Contacting customers to help them get back on track if they have overdue payments
• Partnering with Management to maintain branch operating standards and grow the business
• This position may require occasional travel.

Job description

Wallace Finance in Springfield, Tennessee is seeking an Account Manager who can provide friendly, customer-focused service and support throughout the loan process.

Responsibilities include assisting customers in person or by phone with questions, posting loan payments, preparing documents, nurturing positive relationships, and coordinating with management to uphold branch standards and drive growth; some travel may be required.