Customer-First Teller & Relationship Builder

Fifth Third Bank; United States; On-site; USD 32,000 - 42,000; Full time

Job summary

Fifth Third Bank is seeking a dedicated CSR/Teller to deliver exceptional customer service in Detroit, MI. You will listen to customers, handle cash, refer to bankers for needs, and maintain confidentiality while following bank policies.

You will work with the office team to ensure smooth operations, resolve issues with professionalism, and represent Fifth Third with integrity and courtesy. A high school diploma and flexibility in scheduling are required.

Qualifications

• High school diploma or GED required.
• Experience with cash handling and customer service.
• Ability to interact confidently with the public.
• Knowledge of retail policies and procedures a plus.
• Strong judgment and problem-solving abilities.
• Flexibility in scheduling required.

Responsibilities

• Deepen relationships and guide customers to meet financial needs.
• Provide follow-up to customer questions and address issues.
• Maintain timely communication and confidentiality.
• Refer customers to Bankers and business partners for consultative conversations.
• Handle customer problems professionally and escalate when needed.
• Support daily office tasks to maintain smooth operations.

Skills

Cash handling

Customer service

Public interaction

Retail policies

Initiative

Decision making

Communication

Flexible scheduling

Education

High school diploma/GED

Job description

Fifth Third Bank is seeking a dedicated CSR/Teller to deliver exceptional customer service in Detroit, MI. You will listen to customers, handle cash, refer to bankers for needs, and maintain confidentiality while following bank policies.

You will work with the office team to ensure smooth operations, resolve issues with professionalism, and represent Fifth Third with integrity and courtesy. A high school diploma and flexibility in scheduling are required.