Customer Care Teller - Build Trust & Referrals

Fifth Third Bank; Dearborn (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Fifth Third Bank in Dearborn, MI is seeking a customer-focused CSR/Teller for a full-time role. You will engage with customers, handle cash, and refer customers to bankers and business partners for tailored financial solutions.

This position emphasizes trust, confidentiality, and adherence to bank policies while supporting daily office operations. The role requires a high school diploma or GED and the ability to interact confidently with the public.

Qualifications

• High school diploma or GED required.
• Extensive cash handling experience.
• Ability to interact confidently with the public.
• Familiarity with retail policies and procedures.
• Ability to take initiative and exercise sound judgment.

Responsibilities

• Provide excellent customer service in all interactions and refer customers to appropriate partners when needed.
• Perform daily office responsibilities and support operational efficiency.
• Maintain accurate balancing records and address outages in line with policies.
• Handle customer problems professionally and escalate to leadership when necessary.
• Refer customers to bankers and business partners for consultative conversations.

Skills

Cash handling

Public interaction

Retail policies

Judgment & problem solving

Flex scheduling

Education

High school diploma/GED

Job description

Fifth Third Bank in Dearborn, MI is seeking a customer-focused CSR/Teller for a full-time role. You will engage with customers, handle cash, and refer customers to bankers and business partners for tailored financial solutions.

This position emphasizes trust, confidentiality, and adherence to bank policies while supporting daily office operations. The role requires a high school diploma or GED and the ability to interact confidently with the public.