Customer Service Teller — Elevate the Banking Experience

Fifth Third Bank; Dearborn (MI); Sur place; USD 32 000 - 40 000; Plein temps

Résumé du poste

Fifth Third Bank in Dearborn Heights, MI is seeking a CSR/Teller. You will provide friendly customer service, handle cash, and support day-to-day operations in a busy retail banking center.

You will listen to customers, refer needs to bankers for complex solutions, and maintain confidentiality while following policy. The role emphasizes accuracy, integrity, and teamwork in delivering a great customer experience.

Qualifications

• High school diploma or GED required.
• Ability to handle cash accurately and maintain confidentiality.
• Excellent customer service and effective communication.
• Flexibility to work scheduling needs and adapt to a fast-paced environment.

Responsabilités

• Deepen relationships with customers and guide them to meet financial needs.
• Provide timely follow-up on customer questions and resolve issues.
• Remain responsive in written and verbal communications.
• Maintain confidentiality of customer information and adhere to policies.
• Refer customers to bankers and partners for consultative conversations.
• Perform daily office responsibilities and maintain policy-compliant records.
• Balance cash and handle transactions in line with procedures.
• Address more complex issues by referring to leadership when needed.
• Respond to referrals and maintain knowledge of retail products.

Connaissances

Customer service

Cash handling

Public interaction

Flexibility

Formation

High school diploma/GED

Description du poste

Fifth Third Bank in Dearborn Heights, MI is seeking a CSR/Teller. You will provide friendly customer service, handle cash, and support day-to-day operations in a busy retail banking center.

You will listen to customers, refer needs to bankers for complex solutions, and maintain confidentiality while following policy. The role emphasizes accuracy, integrity, and teamwork in delivering a great customer experience.