Banking Services Associate: Customer Care & Referrals

Fifth Third Bank; Detroit (MI); On-site; USD 32,000 - 38,000; Full time

Job summary

Fifth Third Bank in Detroit, MI is seeking a CSR/Teller to deliver exceptional customer service, process transactions, and refer customers to the appropriate partners for consultative conversations. The role emphasizes accuracy, confidentiality, and adherence to bank policies while contributing to a positive customer experience.

Responsibilities include daily office tasks, balancing records, and handling customer issues with sound judgment.

Qualifications

• High school diploma or GED required.
• Extensive cash handling experience preferred.
• Ability to interact confidently with the public and deliver friendly service.

Responsibilities

• Provide excellent customer service in all interactions.
• Refer customers to the appropriate business partner for consultative conversations.
• Maintain accurate balancing records and resolve outages per policy.
• Handle referrals to bankers and business partners for cross-sell opportunities.
• Uphold risk controls and bank policies in daily operations.

Skills

Cash handling

Customer service

Public interaction

Education

High school diploma

Job description

Fifth Third Bank in Detroit, MI is seeking a CSR/Teller to deliver exceptional customer service, process transactions, and refer customers to the appropriate partners for consultative conversations. The role emphasizes accuracy, confidentiality, and adherence to bank policies while contributing to a positive customer experience.

Responsibilities include daily office tasks, balancing records, and handling customer issues with sound judgment.