Customer Experience Teller: Trusted Service Champion

Fifth Third Bank; Bloomfield Township (MI); On-site; USD 32,000 - 40,000; Full time

Job summary

Fifth Third Bank in Bloomfield Hills, MI is hiring a CSR/Teller to provide excellent customer service, handle cash, and refer customers to the appropriate partners for consultative conversations. You will support daily office operations, maintain balance records, and stay up to date on bank policies and procedures.

The role emphasizes trust, confidentiality, and professional interaction with the public, with duties ranging from customer inquiries to assisting with referrals to banking

Qualifications

• High school diploma or GED required.
• Experience with cash handling and customer service preferred.
• Strong communication and problem-solving abilities.
• Knowledge of retail policies and procedures helpful.
• Ability to take initiative and exercise good judgment in decisions.
• Demonstrates Fifth Third core values: one bank, accountability, integrity.

Responsibilities

• Deliver excellent customer service in all interactions and refer customers to appropriate partners when needed.
• Support daily office operations and maintain accurate balancing records per policy.
• Respond promptly to customer questions and resolve issues.
• Handle customer concerns discreetly and maintain confidentiality.
• Refer customers to bankers and business partners for consultative conversations.

Skills

Cash handling

Customer service

Public interaction

Adaptability

Education

High school diploma/GED

Job description

Fifth Third Bank in Bloomfield Hills, MI is hiring a CSR/Teller to provide excellent customer service, handle cash, and refer customers to the appropriate partners for consultative conversations. You will support daily office operations, maintain balance records, and stay up to date on bank policies and procedures.

The role emphasizes trust, confidentiality, and professional interaction with the public, with duties ranging from customer inquiries to assisting with referrals to banking