Customer-First Teller: Grow Clients with Digital Banking

Citizens; Fairhaven (MA); On-site; USD 28,929 - 34,440; Full time

Benefits offered by this job

Meaningful work

Community volunteering

Career growth

Comprehensive benefits

Job summary

Citizens Bank is hiring a Teller in Fairhaven, MA. You’ll greet customers in the lobby, assist with transactions using our mobile app and ATMs, and deliver personalized financial guidance to help customers reach their goals.

You’ll work with a branch team to provide exceptional service, follow proper cash handling and policies, and connect customers with our broader banking solutions. This role offers growth, community involvement, and competitive benefits.

Qualifications

• High School degree or GED.
• Minimum of 6 months experience processing transactions.
• Minimum of 1 year demonstrated customer experience, recommending and referring products and services.
• Strong listening and communication skills.
• Ability to ask questions and identify customer needs to build relationships.
• Ability to problem solve and provide solutions.
• Customer-centric to deliver exceptional service.
• Comfortable with using digital technology to support business goals.
• Flexibility to work branch hours, including weekends and evenings.

Responsibilities

• Greet customers in the lobby.
• Demonstrate how to use the mobile app or ATMs to complete simple transactions.
• Provide personalized advice and connect customers to Bankers for next steps.
• Educate customers on Citizens products and benefits and respond to questions.
• Follow all financial policies, including cash handling and regulations.

Skills

Customer service

Listening

Communication

Questioning

Problem solving

Digital literacy

Branch hours flexibility

Education

High School diploma or GED

Job description

Citizens Bank is hiring a Teller in Fairhaven, MA. You’ll greet customers in the lobby, assist with transactions using our mobile app and ATMs, and deliver personalized financial guidance to help customers reach their goals.

You’ll work with a branch team to provide exceptional service, follow proper cash handling and policies, and connect customers with our broader banking solutions. This role offers growth, community involvement, and competitive benefits.