Customer Banking Teller - Help Clients Reach Goals

Citizens Bank; Chicopee (MA); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Meaningful work

Volunteer time off

Charitable matching

Career development

Health benefits

Job summary

Citizens Bank in Chicopee, MA is seeking a Teller who will greet customers, process transactions, and help them use digital tools like mobile app and ATMs to complete simple tasks.

You’ll build relationships, offer personalized financial guidance, follow all policies, and work with branch teams. The role offers meaningful work, volunteering time off, generous benefits, and opportunities to grow.

Qualifications

• High School diploma or GED.
• 6 months experience processing transactions.
• 1 year customer service experience.
• Strong listening and communication skills.
• Willing to work branch hours incl. weekends/evenings.
• Video interview assessment after applying.

Responsibilities

• Greet customers in lobbies and assist with transactions.
• Demonstrate mobile app and ATM usage.
• Provide personalized financial advice and connect customers to bankers.
• Adhere to all financial policies and cash handling procedures.
• Educate customers on Citizens products.

Skills

Customer service

Communication

Digital literacy

Cash handling

Active listening

Questioning techniques

Problem solving

Weekend/evening shifts

Education

High School degree or GED

Job description

Citizens Bank in Chicopee, MA is seeking a Teller who will greet customers, process transactions, and help them use digital tools like mobile app and ATMs to complete simple tasks.

You’ll build relationships, offer personalized financial guidance, follow all policies, and work with branch teams. The role offers meaningful work, volunteering time off, generous benefits, and opportunities to grow.