Customer-Focused Teller: Help Clients Reach Goals

Citizens Bank; North Beverly (MA); On-site; USD 29,000 - 35,000; Full time

Benefits offered by this job

Volunteer time off (8 hours)

Tuition assistance

401K with employer match

Paid parental leave

Wellness programs

Job summary

Citizens Bank is hiring a Teller in Massachusetts to greet customers, process transactions, and introduce mobile app and ATM usage for simple tasks. You will deliver personalized service and help customers achieve their financial goals by offering guidance and connecting them to Bankers for next steps.

As part of the branch team, you will educate customers on Citizens products and benefits, follow cash handling policies, and adhere to state and local regulations while delivering exceptional

Qualifications

• High School degree or GED required.
• Minimum of 6 months experience processing transactions (cash and/or digital payments).
• Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers.
• Strong listening and communication skills.
• Ability to effectively ask questions and identify needs to develop a long-term customer relationship.
• Ability to problem solve and provide solutions to customer issues.
• Customer-centric to deliver exceptional service.
• Comfortable with using digital technology to support business goals.
• Ability to work branch hours, including weekends and evenings.

Responsibilities

• Greet customers in lobbies and demonstrate mobile app or ATM usage to complete simple transactions.
• Provide personalized advice and solutions to help customers achieve financial goals and connect them to Bankers for next steps.
• Educate customers on Citizens products and benefits and respond to questions following all policies and regulations.

Skills

Customer service

Communication skills

Problem solving

Digital technology comfort

Teamwork

Education

High School diploma or GED

Job description

Citizens Bank is hiring a Teller in Massachusetts to greet customers, process transactions, and introduce mobile app and ATM usage for simple tasks. You will deliver personalized service and help customers achieve their financial goals by offering guidance and connecting them to Bankers for next steps.

As part of the branch team, you will educate customers on Citizens products and benefits, follow cash handling policies, and adhere to state and local regulations while delivering exceptional