Customer-First Teller: Help Clients Grow Their Finances

Citizens Bank; Altoona (PA); On-site; USD 42,000 - 48,000; Full time

Benefits offered by this job

Paid volunteering time off

Tuition assistance

Health benefits

401K with company match

Job summary

Citizens Bank is seeking a Teller to greet customers in our lobby, demonstrate mobile app usage and ATM features, and process routine transactions. You will deliver personalized advice to help customers reach financial goals and coordinate with Bankers when additional services are needed.

The role emphasizes strong listening skills, a customer-centric approach, and comfort with digital tools. Hours include weekends/evenings, with competitive benefits and opportunities for growth.

Qualifications

• High School degree or GED is required.
• Minimum of 6 months experience processing transactions (cash and/or digital payments).
• Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers.
• Strong listening and communication skills.
• Ability to identify needs to develop long-term customer relationships.
• Ability to problem solve and provide solutions to customer issues.
• Customer-centric to deliver exceptional service.
• Comfortable with using digital technology to support business goals.
• Flexibility to work branch hours, including weekends and evenings.
• Video interview assessment after applying, to be completed within 7 days of receiving the link.

Responsibilities

• Greet customers in the lobby and assist with transactions.
• Explain and demonstrate how to use the mobile app and ATMs for simple transactions.
• Provide personalized advice and solutions to help customers achieve financial goals and connect them with Bankers for next steps.
• Educate customers about Citizens products and benefits and respond to questions or concerns while following all policies.

Skills

Customer service

Communication

Problem solving

Digital literacy

Teamwork

Education

High School diploma or GED

Job description

Citizens Bank is seeking a Teller to greet customers in our lobby, demonstrate mobile app usage and ATM features, and process routine transactions. You will deliver personalized advice to help customers reach financial goals and coordinate with Bankers when additional services are needed.

The role emphasizes strong listening skills, a customer-centric approach, and comfort with digital tools. Hours include weekends/evenings, with competitive benefits and opportunities for growth.